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Family Support Specialist – Northern Arizona

Family Support Specialists provide information, referrals, training, parent mentoring, and problem-solving consultations for parents of children and youth with the full range of disabilities, from birth to 26, and the professionals who serve them. Services are designed to assist parents by increasing their knowledge and skills in becoming effective advocates and promoting improved outcomes for children. Training for professionals increases knowledge and skills for working effectively with families and children. Family Support Specialists conduct outreach services for parents who are culturally diverse, have limited English proficiency, and live in under-served areas. Family Support Specialists are full- and part-time staff that report to senior management.

Specific Responsibilities:

  • Parent Information, Intake, and Consultation. Assess the strengths and needs, identify issues, and determine priority status for immediate action. Highly responsive to open cases, problem resolution, and workflow in the Family Force database. Enter data on contacts and cases, demographic characteristics, document history and requests, types of issues, methods of support, and conduct follow-up calls.
  • Self-advocacy Skills. Present training and workshops for improving a parent’s knowledge and understanding of parental rights under IDEA and special education, problem-resolution, navigation and access to various systems of care, evaluating options, understanding rights, filing appeals, appropriate strategies for resolving conflict, collaborating with professionals, and participating in parent involvement activities.
  • Peer to Peer mentoring. Describe and assist with Parent to Parent “matching”, follow-up calls, parent leader activities, recruitment, training, evaluation, and support for parent involvement activities.
  • Current and Reliable Resources. Provide assistance in finding support groups, child care, meeting basic needs, youth transition to adult systems, and locating other community programs and services for appropriate referrals and follow-up calls and contacts.
  • Training for professionals in general and special education, healthcare, and social services to improve knowledge on family-centered services, and effective communication and collaboration with parents.
  • Develop opportunities and relationships with state agencies, schools, community organizations, professionals, hospitals, universities, and others to increase knowledge, collaboration, and family involvement.

Required Qualifications:

The ideal candidate has a high level of knowledge and experience in meeting the needs of families of children with disabilities. Preferred: Parent of a child with a disability

  • Exceptional communication skills. Knowledge of principles of family-centered care, strength-based assessment, and collaboration between parents and professionals. Understands and observes compliance with confidentiality requirements under FERPA and HIPAA. Highly skilled at guiding families through program eligibility, system navigation, care coordination, special education, problem resolution, and other issues,
  • Experience in training and presentation; knowledge of IDEA, adult learning techniques and practices.
  • Ability to perform daily data entry, conduct evaluations, organize and maintain current information on resources, support groups, state agencies, community programs and services.
  • Effective in maintaining working relationships with staff, volunteers, health and social service professionals, parent groups, key community and agency stakeholders.
  • Productive and effective time management, flexibility in responding to a variety of work tasks. Proficiency with basic information technology. Available for travel, evening and weekend hours.

Preferred: Bachelor’s degree in special education, social work, or a related discipline; Bi-lingual in Spanish

Resume: Attn: Human Resources, Fax: 602 242-4306 Email: 

Open until filled.

Salary: $16-$20 per hour, DOQ

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Raising Special Kids

5025 E. Washington St., Ste. 204 Phoenix, AZ 85034

  • Phoenix: 602-242-4366
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